#NIMBLE SUPPORT FULL#

Get in touch with your point of contact at HPE if you would like to learn more about how you can expand your mission-critical partnerships with Datacenter Care Service. Our mission-critical partnership customers regard Datacenter Care Service as a natural progression. This may explain why seven of the leading eight communication service providers have opted for Datacenter Care. You can resolve network issues very quickly and make use of expertise to set up a software-defined network. With a single agreement, you receive the exact services your company needs, wherever and whenever.Дatacenter Care for Networking includes support services for network products with a central point of contact for reactive support and proactive services. HPE has extensive support experience in complex environments and can call upon a global support partner network and technical expertise. Datacenter Care is a flexible and comprehensive approach based on business relationships for customised support and management of heterogeneous data centres вЂ“ including a structured framework for reproducible, verified and globally available вЂњservice elementsвЂќ. With Datacenter Care, HPE is setting new standards in support вЂ“ based on the principles of simplicity, customisation and proactiveness. You will benefit from global services tailored to large companies so you can manage the IT environment with optimal service and prepare the migration to a hybrid cloud solution. This allows you to focus on business innovations.Дatacenter Care offers you just the support you need for your IT style. The aim of Proactive Care is to increase the availability and stability of IT environments and to reduce the time required for service and operation. You can obtain Proactive Care Services at any time (at the time of purchase of HPE products or at a later time via a contract) and these can be used for all available components. You can choose from three service levels for reactive hardware support. Simplified: A central point of contact is available to ensure continuous handing of your case alongside an integrated spectrum of support elements. HPE also draws up proactive analyses and recommendations for firmware and patches as well as health checks to cover potential risk. This enables real-time monitoring and issuing of warnings for early diagnosis and resolution of problems, and ensures that downtime is avoided. Proactive: Leading remote support technology is used across the entire industry in the case of proactive care. An Account Support Manager (ASM) will offer you comprehensive support as your central point of contact. Our support solution is based on three principles for our services:Д¬ustomised: You have extended and faster access to technical expertise for rapid diagnosis and resolution of problems.

#NIMBLE SUPPORT FULL#

Proactive Care includes both proactive and reactive hardware and software support, so you can enjoy full benefit from your IT investment. We work together with you and offer proactive advice and fast support as required. In the case of HPE Proactive Care Services, this is a flexible, comprehensive and cost-efficient service offering which combines intelligent technology and support and thus ensures improved performance. In the case of migrating to convergent, virtualised and cloud-based environments, a reliable partner is required who can help to simplify complex structures, ensure stable IT operations and provide support for the entire environment, as well as always be on hand as a point of contact. Optional add-ons including Named Advanced Support Engineer, local language support and 30 minute response time for the highest impact technical issues. Priority incident routing/resolution/handling Round the clock access to technical support engineers for assistance in resolving technical issues. Local business hours access to technical support engineers for assistance in resolving technical issues. Unlimited access to Software Support Online (SSO) for knowledge, documentation, and self-solve features Investment protection through provision of product updates, patches and fixes

You also have the option to add Priority Support. The support offering allows you to choose from Basic or Standard. Choose the service level that matches your requirements.

Nimble support